Prior to arrival customers will be encouraged to download the Swinton App on their smart phones. This will give access to current menus, timings, activities and further information about staying on the Estate. Guests will also be pointed to the website to review services on offer.
Hand sanitiser dispensers, hands-free whenever possible, will be placed at key guest and employee entrances and contact areas such as driveways, reception areas, restaurant entrances, meeting and banqueting areas, lift landings, pools, treatment areas and exercise areas. Hand lotion will be provided in guest rooms and throughout the back of house for employees. We ask that all customers use hand sanitiser on entry to a building on each occasion.
There will be health and hygiene reminders throughout the property including the proper way to wear, handle and dispose of masks, along with reminders to wash hands.
The frequency of cleaning and sanitising has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, reception desk, check elevators and lift buttons, door handles, public toilets, room keys and locks, stair handrails, gym equipment, dining surfaces and seating areas. Residents are requested to use their en-suite bathroom whenever possible rather than the public toilets.
Industry leading cleaning and sanitising protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, taps, nightstands, telephones, light switches, radiator valves, window handles, alarm clocks, luggage racks and flooring.
As always, all bed linen and laundry will be changed between guests and continue to be washed at a high temperature. For guests staying more than 1-night bed linen will only be changed upon request at an agreed upon time (whilst the room is vacant).
The frequency of cleaning and sanitising will also increase in high traffic back of house areas with an emphasis on the employee dining rooms, employee entrances, employee changing rooms, delivery areas, kitchens and staff accommodation.
There will be a continued high level of housekeeping and social distancing, and in smaller areas such as the hot tub and thermal cabins, we ask you to keep to 'one family bubble' at a time.
If any of our staff feel ill or have symptoms of COVlD-19, they will self-isolate immediately and not come into the spa. This may mean that we must cancel your appointment at short notice. We appreciate that this may be inconvenient, but it is done entirely for your own safety. If your appointment is cancelled, you will be able to re-book again or ask for a full refund / voucher.
Whilst the Swinton Estate has endeavoured to comply with the guidelines and regulations set out for the coronavirus, due to the very nature of it being a highly contagious disease and a pandemic, we cannot be held accountable should customers be exposed to persons unknown to us as having COVID-19 and therefore agrees that they cannot pursue any claims against the company relating to coronavirus.
Customer Commitment: I acknowledge that the measures implemented by Swinton Estate to mitigate the transmission of COVID-19 place personal responsibility on me for adhering to the requirements including, but not limited to, those relating to social distancing, personal hygiene, testing and reporting health issues in accordance with government guidelines. I accept that these provisions are required to protect the health and wellbeing of me, my family, fellow Guests and Team Members at Swinton Estate. I understand that failure to comply with any of these requirements is a serious matter and may result in me being requested to leave the Swinton Estate.
If you or any of the people you live with feel ill or display any symptoms of COVID-19 – please advise us as soon as possible and stay home. We have amended our booking terms and conditions and you will not be charged for any appointments which you miss due to illness.
All these procedures have been implemented for your safety and that of our staff. We will continue to take advice from the Government and the NHS regarding safe practice and will monitor and amend them as necessary.
Thank you for your understanding.