INTRODUCTION
Swinton Estate [1] (“Swinton”, “we” or “us”) is committed to protecting and respecting your privacy.
This Privacy Notice is issued on behalf of each company within Swinton Estate, so when we refer to Swinton Estate, we or us in this Notice, we are referring to the relevant company in Swinton Estate responsible for processing your personal data. Swinton Estate is the controller of and responsible for Swinton Estate website and Nourish website.
This Privacy Notice (the “Notice”) set out the basis on which any personal data we collect from you or that you provide to us, or that is provided to us relating to you (“Data”) by any means will be processed. It has been updated to comply with the requirements of the General Data Protection Regulation (EC) 2016/679 and UK General Data Protection Regulation (UK GDPR) (“GDPR”).This includes when you, or someone on your behalf, requests information from us, contact us (or we contact you), make a booking, use our websites, link to or from our websites, connect with us via social media, through our central reservations or hotels, or any other engagement we have with you (regardless of where you are based).
This includes when you, or someone on your behalf, requests information from us, contacts us (or we contact you), make a booking, use our websites, links to or from our websites, connects with us via social media, through our central reservations or hotels, or any other engagement we have with you (regardless of where you are based).
Please read the following carefully to understand our use of personal data. Please note that the Notice relates only to the personal data of living individuals.
Information we may collect from or about you
We collect personal data from you which you volunteer when you provide such personal data to us, or via our services with which you interact. We may also be given other personal data relating to you by other persons. These could include, if a booking is made for you by another person, who may be a family member or travelling companion, or a booking agent or other intermediary, working for you or, where you are travelling on business, your employer, or other third-party books on your behalf. We may also obtain such other personal data about you as may be provided to us in the course of our legitimate business activities.
We may collect and process personal data in the course of providing services to you, which could contain your personal data including the following:
your full name; your address; your various email addresses; your various phone numbers including mobile phone numbers; your nationality; financial information about you including your bank account details; credit card details or other payment details; details of contracts you have entered with third parties for us to provide services to you; details of your relationship to other parties; details of your membership of professional or other organisations; your date of birth; details of your children and other relations; medical details including details of allergies; guest preferences including likes and dislikes, your photograph obtained from public sources used in limited circumstances* details of your car registration number; details of your driving licence; details of your passport, and all other personal data which you ask us to process on your behalf, or which is necessary for us to process in order for us to fulfil our role in providing bedroom accommodation, food & beverage, meeting room, Guest Recognition Program or other hospitality related services to you. (*the limited circumstances noted are that of our Guest Recognition Program)
We may also process other data, which is not personal data. In general, we do not collect special category/sensitive personal data from or about you. We will, however, collect personal data volunteered by or about you relating to disabilities, allergies or medical or other dietary requirements, in order to address your needs. We may also need to process such information in the event of an accident or a medical or other emergency during your stay or your use of our other facilities.
When you access our website or wi-fi facilities, your device’s browser provides us with information such as your IP address, browser type, access time and referring URL which is collected and used to compile statistical data. This information may be used to help us to improve our website and the services we offer, and to offer services to you.
Security Statement
Security and where we store your personal data
To protect your information, on swintonestate.com we use security measures that comply with IUK law and meet international standards. This includes computer safeguards and secure files and buildings. We will take all reasonable care to keep the details of your booking or reservation and credit card information secure.
We are committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access and use. As effective as modern security practices are, no physical or electronic security system is entirely secure. We cannot guarantee the complete security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. We do continue to revise policies and implement additional security features as new technologies become available.
Though we do not seek actively to transfer personal data outside the EEA/UK, some of the external third parties we deal with are based outside the EEA/UK or process personal data outside the EEA/UK, so their processing of your personal data will involve a transfer of data outside the EEA/UK.
Whenever we transfer your personal data out of the EEA/UK, we look to ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
How we use your personal data
We will only use your personal data when we have a lawful basis to do so. We obtain and use your personal data that we hold where it is necessary:
Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your personal data. Please contact us, using the contact details below, for more information on the specific grounds we rely on for processing your personal data.
When we refer to our legitimate interests, we mean the interest of our business in conducting and managing our business to enable us to give you the best service/product, understanding your requirements and preferences, and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted by law).
Generally, we do not rely on consent as a legal basis for obtaining and processing your personal data other than in relation to:
Where we are using your personal data on the basis of your consent, you are can withdraw that consent at any time (subject to applicable law) by contacting us at marketing@swintonestate.com However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
List of services we provide:
Marketing/promotional offers
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Where you have agreed to receive it, we may use your personal data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you.
We will not share your personal data with any company outside Swinton Estate for without your express consent.
We may use your personal data to send you information relating to our services, events and products which may be of interest to you. If you do not want us to use your personal data in this way, please notify us to that effect. You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time using the contact details set out at the end of this notice.
How long do we keep your personal data?
We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for current year plus six years after the transaction in question. We also need to keep information for that period to be able to deal with any dispute.
Disclosure to third parties
We may disclose your personal data to third parties who provide a service to us and to other companies within Swinton Estate; such as 1. in the event that we sell any business or assets, in which case we may disclose your Data to the prospective buyer of such business or assets; 2. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect our rights, property, or safety of staff or customers.
Sharing Data
We will only pass your personal data to our business partners, to fulfil your requirements, improve our services or where we are required to do so by law. These include your company or travel agents involved in your booking, customer satisfaction surveys, loyalty scheme providers, email marketing provider use only by Swinton Estate.
Other categories of third party which may have access to your personal data include our professional advisers, including lawyers, banks, auditors and insurers; and relevant statutory bodies and other regulatory bodies and authorities in your jurisdiction, and, where appropriate, the police and courts.
Where these third parties are our processors, we require them to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party processors to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. Some of the third parties mentioned above, for example many professional advisers and relevant statutory body in your jurisdiction, are controllers who, like us, are subject to specific obligations under data protection law, and who will have their own privacy notices setting out how they deal with personal data.
Links to other sites
Our website may, from time to time, contain links to and from other websites. If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any data to those websites.
CCTV
For the greater security of our guests and patrons, and to prevent and detect crime, we use CCTV in and around our premises..
Your rights
As an individual, under EU and UK laws you have certain rights to apply to us to provide information or make amendments to how we process data relating to you. These rights apply in certain circumstances and are set out below.
Changes to this policy
We reserve the right to change this Notice from time to time in our sole discretion. If we make any changes, we will post those changes online at www.swintonestate.com/privacy-policy so that you can see what information we gather, how we might use that information and in what circumstances we may disclose it. By continuing to use our site or our services or otherwise provide data after we post any such changes, you accept and agree to this Notice as modified.
Cookie usage and storage
This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
Cookies are small text files that can be used by websites to make a user’s experience more efficient.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
You can at any time change or withdraw your consent from the Cookie Declaration on our website.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Please state your consent ID and date when you contact us regarding your consent.
Your consent applies to the following domains: www.swintonestate.com
Preferences (2)
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
Questions, comments, requests and complaints regarding this Notice and the information we hold are welcome and should be addressed to us at marketing@swintonestate.com
All requests will be dealt with promptly and efficiently, and in accordance with the requirements of the GDPR.
[1] Swinton comprises Swinton Estate and other group undertakings see Appendix 1 for more information
[2] Under GDPR you are not obliged to complete any mandated forms. However, completion of the relevant form (1a-6a) would assist us in dealing with your request in an effective and efficient manner
Appendix 1
Swinton Estate are the controllers of and responsible for processing your personal data and comprises of the following entities
Swinton Estate (VAT number: 934024155), Swinton Park Limited (Company No. 3969380 & VAT number: 747165906), Bivouac Swinton Limited (Company No. 07203550 & VAT number: 993320900) are registered at Head Office, Swinton Estate, Swinton, Masham. North Yorkshire, HG4 4JH.
This Cookie Policy was last updated on 20 August 2024 and applies to citizens and legal permanent residents of the United Kingdom.
Our website, https://www.swintonestate.com (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
5.1 Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
5.2 Statistics cookies
We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.
5.3 Marketing/Tracking cookies
Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.
5.4 Social media
On our website, we have included content to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks. This content is embedded with code derived from third parties and places cookies. This content might store and process certain information for personalized advertising.
Please read the privacy statement of these social networks (which can change regularly) to read what they do with your (personal) data which they process using these cookies. The data that is retrieved is anonymized as much as possible.
Statistics (anonymous)
We use Elementor for content creation. Read more
This data is not shared with third parties.
Functional, Marketing
We use Google reCAPTCHA for spam prevention. Read more
For more information, please read the Google reCAPTCHA Privacy Statement.
Statistics, Functional
We use Hotjar for heat maps and screen recordings. Read more
For more information, please read the Hotjar Privacy Statement.
Functional
We use Complianz for cookie consent management. Read more
This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.
Statistics
We use Google Analytics for website statistics. Read more
For more information, please read the Google Analytics Privacy Statement.
Statistics (anonymous)
We use Burst Statistics for website statistics. Read more
This data is not shared with third parties.
Functional
We use WordPress for website development. Read more
This data is not shared with third parties.
Functional
We use Wordfence for security and fraud prevention. Read more
For more information, please read the Wordfence Privacy Statement.
Marketing
We use Google Maps for maps display. Read more
For more information, please read the Google Maps Privacy Statement.
Marketing
We use Google Adsense for showing advertisements. Read more
For more information, please read the Google Adsense Privacy Statement.
Marketing
We use One Signal for push notifications. Read more
This data is not shared with third parties.
Functional
We use CloudFlare for content distribution network (CDN) services. Read more
For more information, please read the CloudFlare Privacy Statement.
Functional
We use Query Monitor for website development. Read more
This data is not shared with third parties.
Functional
We use WooCommerce for webshop management. Read more
This data is not shared with third parties.
Statistics
We use Sourcebuster JS for visitor tracking. Read more
This data is not shared with third parties.
Marketing
We use Leadfeeder for advertising. Read more
For more information, please read the Leadfeeder Privacy Statement.
Functional
We use LiteSpeed for website hosting. Read more
This data is not shared with third parties.
Statistics
Sharing of data is pending investigation
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Save preferences”, you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.
7.1 Manage your consent settings
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.
You have the following rights with respect to your personal data:
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Information Commissioner’s Office (ICO)).
For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:
Swinton Park Limited
Swinton Park
Masham
Ripon
North Yorkshire
HG4 4JH
United Kingdom
Website: https://www.swintonestate.com
Email: reservations@ex.comswintonestate.com
Phone number: 01765 680900
This Cookie Policy was synchronised with cookiedatabase.org on 20 August 2024.
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